Accessibility at tolingo
We want our products and services to be accessible.
We also want our communication to be clear and accessible for everyone.
Accessible means:
There are no barriers.
Everyone should be able to use our services and access our information easily.
We work on this every day.
But: There are still some challenges.
Some things are technically complex.
And certain legal requirements limit what we can do.
On this page, you will learn:
- What we are planning
- What we are still working on
Websites and Documents
Many of our digital services are already accessible.
But we want to improve further.
Our goal: WCAG AA standard.
This means:
All websites and documents should be accessible to everyone.
Invoices will be made accessible by the end of 2025.
What we are still working on
Perceivability
All content should be easy to see, hear or read.
We are improving:
- Alt text for images
- Table readability
- Clear heading structure
- Color contrast
- Zoom functionality
Operability
You should be able to navigate everything – e.g. by keyboard.
We are improving:
- Keyboard navigation
- Size and placement of buttons
- Skip links for certain sections
Understandability
Some texts are still too complex.
We are working on writing them in simpler language.
Technology & Settings
Some information is still missing for screen readers.
Personal settings cannot always be saved.
Customer Service
You can reach our customer service in various ways.
We aim to address as many senses as possible.
However, not every channel works for every situation.
You may need to use a different contact option.
Report a Barrier
Have you noticed a barrier?
Please let us know:
You can also contact the market surveillance authority of the German federal states:
Market Surveillance Office for the Accessibility of Products and Services
Location: Magdeburg, Saxony-Anhalt
We aim to remove barriers quickly and reliably.
Last updated: June 2025