Close
  • English

    • QUALITY

    Certifications

    Two employees give themselves a high five on the renewed certification from the translation agency tolingo.

    tolingo has been ISO-certified four times – for best quality & maximum security

    The translation agency tolingo is one of the very few translation service providers worldwide to have earned quadruple ISO certification. ISO is the globally recognised International Organization for Standardization. The certificates verify that tolingo reliably adheres to very high standards. In order to ensure that things stay this way, we regularly undergo recertification.

    By LinquaCERT & TÜV

    We are certified for

    Badge for ISO 17001 certification

    ISO 17100
    Translation service

    Badge for ISO 18587 certification

    ISO 18587
    Post-editing of
    machine translations

    Badge for ISO 9001 certification

    ISO 9001
    Quality management

    Badge for ISO 27001 certification

    ISO/IEC 27001
    Information security

    Your benefits

    Icon mit einem Pfeil in der Mitte einer Zielscheibe

    The best quality –
    for all translations

    Our qualified translators, who we’ve reviewed and selected based on professional criteria, ensure that the translations are of the best quality and strike a chord with the target audience. Whenever helpful and desired, our AI technology supports our experts, who put the final touches to the translations.

    Icon mit zwei ineinandergreifenden Zahnrädern

    Fast delivery –
    through efficient processes

    From preparing projects, creating translations to managing quality, all our processes are clearly defined and designed to be efficient. This means that you are always provided with your high-quality translation quickly and reliably. And exactly the way you need it done.

    Icon mit einer Hand, die einen Regenschirm hält

    Maximum security –
    for your data

    You can focus on your translation project and be rest assured that your data is in good hands with us. We always handle your data responsibly: every transmission is carried out via SSL encryption at our company and we regularly train our employees on the topic of information security.

    ISO 17100

    Certified translation service

    Certified translation service

    Click to enlarge.

    In August 2015, tolingo was audited and certified by the certification authority LinguaCert in accordance with the international standard ISO 17100 for the first time.

    ISO 17100 is an international quality standard for translation services, which replaced the former DIN EN 15038. ISO standards promote objective criteria to ensure translation quality. The implementation of the requirements outlined by the ISO standard are assessed every year before the certificate is granted. In September 2020, an extensive repeat audit was carried out and tolingo was recertified.

    The standard entails clear requirements for carrying out core processes, the qualifications required, the availability and application of resources as well as of the skills and roles required for the provision of high-quality translation services.

    • Why it’s good for you

      ou can tell that we consistently uphold translation requirements by the quality of our translations. The standard requires a translation to be professionally checked and proofread by a second native-speaker and specialist translator (‘four-eye principle’). We are able to maintain this principle through translation solutions such as our Premium package.

    • What the certificate includes

      Quality-assured specialised translation and workflow management for technical documentation, specialised legal texts, specialised financial and medical texts, marketing content and corporate communications as well as software, multimedia, and website localisation.

    ISO 18587

    Certified post-editing of machine translations

    Certified post-editing of machine translations

    Click to enlarge.

    In August 2022, tolingo was audited and certified by the certification authority LinguaCert in accordance with the international standard ISO 18587 for the first time.

    This international standard supplements ISO 17100, which confirms the quality of translation services. ISO 18587 establishes global standards for the post-editing of AI-generated translations (machine translation) and outlines the quality requirements for the post-editing of machine translations

    ISO 9001

    Certified quality management system

    Certified quality management system

    Click to enlarge.

    In September 2016, TÜV Süd also audited and certified tolingo’s quality-management system in line with the ISO 9001 standard.

    This standard is the most important norm in the quality management sector both at a national and internal level. Every year, an independent auditor from TÜV Süd is responsible for assessing tolingo’s adherence to the quality management system requirements outlined in the standard.

    • Why it’s good for you

      As our client, you can rest assured that tolingo’s quality management system is effective, efficient and legally compliant. All our processes are subject to risk analysis and consistently optimised.

    • What the certificate includes

      Specialised translation and workflow management for technical documentation, specialised legal texts, specialised financial and medical texts, marketing content and corporate communications as well as software, multimedia, and website translation and/or localisation.

    ISO/IEC 27001

    Certified data security management system

    Certified data security management system

    Click to enlarge.

    In September 2018, TÜV Süd assessed and certified tolingo’s data security management system in accordance with ISO/IEC 27001 for the first time.

    The certification makes tolingo a forerunner in the translation sector. ISO/IEC 27001:2013 is a leading international standard for data security management systems (ISMS). The industry standard sets out the requirements for the implementation, application, monitoring and improvement of a data security management system. The technology used to protect client data is regularly assessed, scrutinised and optimised. Furthermore, each one of tolingo’s employees is made aware of the importance of data security and receives regular training

    • Why it’s good for you

      tolingo’s IT systems ensure the safe handling of your data and seamless processing of translation assignments. Our certified system also guarantees the security of your data and confidential information throughout the entirety of the value-added chain. Our work is 100% legally compliant.

    • What the certificate includes

      Provision of IT systems and platforms for translations and related services.

    Why tolingo

    Even more reasons to convince you

    97.8 %
    client satisfaction

    220
    language combinations

    quadruple
    ISO certification

    1,000
    translations every day

    6,000
    translators worldwide

    30,000
    satisfied clients

    Your contact

    Constantin Mackel

    I'm happy to help.

    Constantin Mackel // Account Manager

    +49 40 413 583 148 // constantin.mackel@tolingo.com

    You need a professional translation? Let me advise you! My goal: Your texts should be perfectly translated – in any language.
    Icon mit einem Laptop und einer Sprechblase mit Einkaufswagen
    Order in shop

    new

    Icon mit einer Service-Mitarbeiterin
    Get advice