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ISO 17100
Certified translation service
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In August 2015, tolingo was audited and certified by the certification authority LinguaCert in accordance with the international standard ISO 17100 for the first time.
ISO 17100 is an international quality standard for translation services, which replaced the former DIN EN 15038. ISO standards promote objective criteria to ensure translation quality. The implementation of the requirements outlined by the ISO standard are assessed every year before the certificate is granted. In September 2020, an extensive repeat audit was carried out and tolingo was recertified.
The standard entails clear requirements for carrying out core processes, the qualifications required, the availability and application of resources as well as of the skills and roles required for the provision of high-quality translation services.
Why it's good for you
ou can tell that we consistently uphold translation requirements by the quality of our translations. The standard requires a translation to be professionally checked and proofread by a second native-speaker and specialist translator (‘four-eye principle’). We are able to maintain this principle through translation solutions such as our Premium package.
What the certificate includes
Quality-assured specialised translation and workflow management for technical documentation, specialised legal texts, specialised financial and medical texts, marketing content and corporate communications as well as software, multimedia, and website localisation.
ISO 18587
Certified post-editing of machine translations
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In August 2022, tolingo was audited and certified by the certification authority LinguaCert in accordance with the international standard ISO 18587 for the first time.
This international standard supplements ISO 17100, which confirms the quality of translation services. ISO 18587 establishes global standards for the post-editing of AI-generated translations (machine translation) and outlines the quality requirements for the post-editing of machine translations
Why it’s good for you
Post-editing certification of machine translations verifies that tolingo swiftly processes a high volume of assignments using artificial intelligence and delivers high-quality translations. All projects that we carry out with our AI benefit from this, including our AI and Smart translation solutions.
What the certificate includes
Post-editing of machine translations.
ISO 9001
Certified quality management system
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In September 2016, TÜV Süd also audited and certified tolingo’s quality-management system in line with the ISO 9001 standard.
This standard is the most important norm in the quality management sector both at a national and internal level. Every year, an independent auditor from TÜV Süd is responsible for assessing tolingo’s adherence to the quality management system requirements outlined in the standard.
Why it’s good for you
As our client, you can rest assured that tolingo’s quality management system is effective, efficient and legally compliant. All our processes are subject to risk analysis and consistently optimised.
What the certificate includes
Specialised translation and workflow management for technical documentation, specialised legal texts, specialised financial and medical texts, marketing content and corporate communications as well as software, multimedia, and website translation and/or localisation.
ISO/IEC 27001
Certified data security management system
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In September 2018, TÜV Süd assessed and certified tolingo’s data security management system in accordance with ISO/IEC 27001 for the first time.
The certification makes tolingo a forerunner in the translation sector. ISO/IEC 27001:2013 is a leading international standard for data security management systems (ISMS). The industry standard sets out the requirements for the implementation, application, monitoring and improvement of a data security management system. The technology used to protect client data is regularly assessed, scrutinised and optimised. Furthermore, each one of tolingo’s employees is made aware of the importance of data security and receives regular training
Why that's good for you
tolingo’s IT systems ensure the safe handling of your data and seamless processing of translation assignments. Our certified system also guarantees the security of your data and confidential information throughout the entirety of the value-added chain. Our work is 100% legally compliant.
What the certificate includes
Provision of IT systems and platforms for translations and related services.
