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Telephoning in English – Part 4

Connecting the caller and asking to be connected

Asking someone to hold

Wait a moment please.
I’ll just put you on hold for moment.

asking to be connected

Could you please put me through to (Fred Samson) (the sales department)?
Could you please connect me with (the finance department) (Ms Louis)

connecting someone

Just a moment, I’ll put you through
One moment please, I’ll connect you

saying the line is busy

I’m afraid the line is busy
I’m afraid his phone is engaged.

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