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Starting a telephone conversation

taking a call

 
tolingo translations, Sarah Martin speaking, how can I help you?
(Company name) (your name) speaking, how can I help you?
tolingo translations, Sarah Martin speaking.
(Company name) (Your name) speaking.
Hello, tolingo translations, Sarah Martin speaking.
Hello / Good morning / Good afternoon (Company name) (your name)

making a call

  comment
Hello, this is (your name) from (company). formal
Hello, this is Ross Smith from tolingo translations.
Hi, it’s Sarah Walters from tolingo translations. friendly
Hi, it’s Sarah very familiar, more suitable for personal conversations

asking for somebody

  comment
May I speak to (name) please? formal
Please could I speak to (name)?
I’d like to speak to Mr Green, please.
Is Fred there? very familiar
Can I speak to Fred please?

answering the phone and confirming that you are speaking.

 
speaking
e.g. Hello is that Fred Barber? yes, speaking.

reasons for calling

 
I am calling about…
I’m calling to…
could you tell me…
I was wondering if you could tell me…
Could you tell me…
I was wondering if you could help me, I have (a problem) (a question)
I need…
I just wanted to ask…
Just a quick question…
Just a quick word…
Just a quick one…

small talk

 
Hi Fred, How are you?
It’s nice to hear from you.
How are things?
How did you get on with…?
How are you getting on with…?
How was the…
How are you getting on with…?

go to Telephoning in English 2