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Verified and certified translation quality

tolingo holds its translators to the highest possible standards. This is why we were certified in September 2011, for a three-year period of validity, by TÜV Süd (one of several German technical inspection associations) in accordance with the European standard for translation services, *DIN EN 15038*.

We were also registered with another TÜV (for the Rhineland region), TÜV Rheinland DIN CERTCO, under register number 7U256. In September 2014, these quality standards were confirmed by the Swiss certification authority for language services (LinquaCert); LinquaCert took over quality inspection for DIN EN 15038 at tolingo in 2014.

In August 2015, tolingo was tested and certified in accordance with the international standard ISO 17100:2015. TÜV Süd assessed and certified tolingo’s quality management system in September 2016 in accordance with ISO 9001:2015.

ISO 9001:2015Preview of the tolingo´s certificate for ISO 9001
ISO 17100:2015Preview of tolingo´s certificate for ISO 17100
DIN EN 15038Preview of tolingo´s certificate for DIN EN 15038

The individual certificates and what they mean

tolingo fulfils all the requirements of ISO 9001:2015, ISO 17100:2015 and DIN EN 15038 for the provision of high-quality translation services:

  • A selection of qualified staff and professional translators
  • Translations that are always checked by a proofreader (the ‘four-eye principle’)
  • Clear processes for project management, creation of translations and quality management
  • Strategic implementation of technical resources
  • Consideration of client satisfaction
  • Internationally comparable in accordance with ISO 17100:2015
  • Preparation of translated documents in order to provide translators with feedback
  • Continual monitoring of translators’ qualifications and continuous further training for translators
  • Minimising sources of error through focused project preparation
  • Constant improvement of product and service quality

Learn more about tolingo’s quality standards. Click here