Business-English
Starting a telephone conversation
taking a call
| tolingo translations, Sarah Martin speaking, how can I help you? |
| (Company name) (your name) speaking, how can I help you? |
| tolingo translations, Sarah Martin speaking. |
| (Company name) (Your name) speaking. |
| Hello, tolingo translations, Sarah Martin speaking. |
| Hello / Good morning / Good afternoon (Company name) (your name) |
making a call
| comment | |
|---|---|
| Hello, this is (your name) from (company). | formal |
| Hello, this is Ross Smith from tolingo translations. | |
| Hi, it’s Sarah Walters from tolingo translations. | friendly |
| Hi, it’s Sarah | very familiar, more suitable for personal conversations |
asking for somebody
| comment | |
|---|---|
| May I speak to (name) please? | formal |
| Please could I speak to (name)? | |
| I’d like to speak to Mr Green, please. | |
| Is Fred there? | very familiar |
| Can I speak to Fred please? |
answering the phone and confirming that you are speaking.
| speaking |
| e.g. Hello is that Fred Barber? yes, speaking. |
reasons for calling
| I am calling about… |
| I’m calling to… |
| could you tell me… |
| I was wondering if you could tell me… |
| Could you tell me… |
| I was wondering if you could help me, I have (a problem) (a question) |
| I need… |
| I just wanted to ask… |
| Just a quick question… |
| Just a quick word… |
| Just a quick one… |
small talk
| Hi Fred, How are you? |
| It’s nice to hear from you. |
| How are things? |
| How did you get on with…? |
| How are you getting on with…? |
| How was the… |
| How are you getting on with…? |
go to Telephoning in English 2
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