Business-English
Letters and emails: Formulating the content
Formulating the content
Asking for information
| English | letters | emails |
|---|---|---|
| I would be grateful if you would send me some information on… |  |
|
| I would be interested to find out more about… | |
|
| your products / your services / your offers. | ||
| Please could you send me… | |
|
| a brochure / a catalog / your current price list? |
Requesting something
| English | letters | emails |
|---|---|---|
| I would be grateful if you would… | |
|
| Would you / Could you please… | |
|
| It would be great if you would… |  |
|
Requesting a quote
| English | letters | emails |
|---|---|---|
| Please could you send me a quote for… | |
|
| I would be grateful if you could send me a quote for the following:… | |
|
Confirming
| English | letters | emails |
|---|---|---|
| I am pleased to confirm that… | |
|
| I just wanted to… | |
|
| confirm the meeting / our appointment |
Referring to attachments / enclosures
| English | letters | emails |
|---|---|---|
| Please find attached… | |
|
| Please find enclosed… | |
|
Thanking
| English | letters | emails |
|---|---|---|
| I would like to express my sincere thanks for… | |
|
| I am deeply grateful for… | |
|
| Thanks very much for… | |
|
Congratulating
| English | letters | emails |
|---|---|---|
| I would like to wish you a very happy… | ||
| birthday / anniversary | ||
| I am writing to send you my warmest congratulations on… | ||
| your promotion /anniversary / new venture / new job. | ||
| I wish you all the best for… | ||
| your retirement / new job. |
Inviting
| English | letters | emails |
|---|---|---|
| You are warmly invited to… | |
|
| I would be delighted if you would join us / me for… | |
|
| Would you like to… | |
|
Making an appointment
| English | letters | emails |
|---|---|---|
| I would welcome the opportunity to meet with you in person. | ||
| Would you like to get together for lunch / coffee / dinner to discuss this in person? | |
|
| When are you free this week? | |
|
| It would be great if we could arrange to meet sometime. When are you available? | |
|
Giving bad news
| English | letters | emails |
|---|---|---|
| I (deeply) regret to inform you that… | |
|
| Unfortunately we have no choice but to… | |
|
| Unfortunately… | |
|
Complaining
| English | letters | emails |
|---|---|---|
| Your product / your service regretably did not meet my expectations. | |
|
| I am (deeply) disspointed in… | |
|
| I regret that I must call your attention to… | |
|
| I would be grateful if you could look into this. | |
|
Apologizing
| English | letters | emails |
|---|---|---|
| Please accept my sincere apologies for… | |
|
| the misunderstanding / the mistake. | ||
| I apologise for any inconvenience that this may cause / have caused. | |
|
| I am very sorry about… | |
|
| Sorry about… | |
|
| the mix up / misunderstanding / mistake. |
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